Reply with AI to every guest review

Designed specifically for hotels and restaurants, this tool allows you to react 3x faster to guest reviews on platforms like Google, Booking or Tripadvisor. Effortlessly manage your online reputation with the most personal AI in a simple copy and paste tool. Sign up for free, and let your AI assistant do the heavy lifting!

No credit card required

4.8 out of 5 based on 27 reviews.

Join our 2000+ happy customers:

· Features

Review Inbox: Respond to reviews with ease.

- "Generate reply" > "Send" > "Done".
- Connected to review sources.
- Configure reply automation.
- Daily notifications for new reviews.

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Review Analytics:
Actionable & tailored to your business.

- Feel like you've read all your reviews in minutes.
- Really actionable & easy to understand.
- Pros and cons tailored to your business.
- Topics as detailed as "water in the pool is too cold"

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MARA AI: The most personal review response AI.

- Our Brand Voice AI adapts to your tonality to sound like you.
- Teach your AI how to respond to recurring topics with Smart Snippets.
- "But what about ChatGPT?" is something you'll never ask again after testing MARA.

‍Brand Voice

‍Smart Snippets

Give it a try - it's free!

Use MARA for review management and

Improve your overall rating

Boost your response rates

Learn from customer feedback

Save a lot of time and money

· REFERENCES

Loved by hotels and businesses of all sizes

General Management

12.18. Hospitality Mgmt

It's truly fascinating how this tool writes suitable responses to very specific reviews right before my eyes.

Marketing Manager

Hotel Stadt Hamburg

I'm really impressed with the choice of words of the AI. It really feels more human than I imagined it to be.

Rooms Division Manager

Roomers

Before using MARA, writing a reply from scratch took me 5-10 minutes. Now I only need 2 minutes maximum for some refinements.

General Manager

EMA House

I love that I don't have to start from scratch. Especially on stressful days, MARA helps to answer all my reviews quickly and easily.

Front of House Manager

The May Fair London

We have been well impressed with MARA and the support it provided in responding to our reviews. We were able to generate over 100 personalized responses in a day with MARA.

Guest Experience Manager

The Westin London City

The new algorithm rocks – the updated version is more precise, intuitive and eloquent than the previous one. Good job.

Managing Director

Neumühle Resort & Spa

The tool solves a real pain for me. It's definitely one of the most innovative solutions I've seen in hospitality technology lately.

General Manager

Gekko House

MARA helps me respond to all guest feedback individually, without templates, and achieve a 100% response rate.

Executive Office Manager

7Pines Resort Ibiza

I answer every guest review personally. With MARA, I've gotten much, much faster as I don't start from a blank page. It saves so much time and brainpower for the rest of my day.

Executive Assistant

7Pines Resort Sardinia

The MARA assistant does the job for me and saves me so much time with almost perfect suggestions.

General Manager

Halbersbacher Hospitality

With the click of a button, I can generate individual responses to reviews in any language. This saves so much time and guests feel more valued.

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